Making a Claim Yourself
Good to know: The FCA has confirmed a motor finance commission redress scheme (PS26/3, 30 March 2026) that consumers can access directly for free. You can complain to your lender now for free – and those who complain will be compensated sooner under the scheme. If you are not satisfied with your lender's response, you can refer your complaint to the Financial Ombudsman Service for free. If a firm has failed and you're eligible, you can claim via the FSCS for free. We are a Claims Management Company (CMC). It's important to understand you don't need to use a CMC – it's optional. We charge on claim success only (fees range from 18% to 36% inc. VAT of compensation). See "our fees" for details.
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